Privacy Policy

Last updated: 11-02-2025

This Privacy Policy describes how Zorvelia ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from www.zorvelavibe.com (the "Site") or interact with us in any other way related to the Site (collectively, the "Services").

By accessing or using our Services, you consent to the collection, use, and sharing of your information as outlined in this Privacy Policy. If you do not agree, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or privacy practices. Any modifications will be posted on this page with an updated "Last Updated" date.

What Information We Collect

Information You Provide to Us

We may collect personal information directly from you, such as:

Contact Details: Name, phone number, email, shipping/billing address.
Order Information: Items purchased, order history, and payment confirmation.
Account Information: Username, password, and security settings.
Customer Support: Any details you share when contacting us for support.

Automatically Collected Information

When you visit our Site, we may automatically gather:

Device & Browser Data: Your IP address, browser type, and device details.
Usage Data: Pages visited, time spent on our Site, and interactions.
Cookies & Tracking Technologies: These help personalize your experience and analyze Site usage.

Information from Third Parties

We may receive information from:

Payment processors: To confirm transactions.
Shipping partners: For delivery tracking and updates.
Marketing platforms: To personalize promotions and advertisements.

How We Use Your Information

We use your personal information for the following purposes:

Fulfilling Orders: Processing payments, shipping products, and handling returns.
Customer Support: Assisting with inquiries, troubleshooting, and order issues.
Marketing & Promotions: Sending offers, newsletters, and recommendations.
Fraud Prevention & Security: Detecting and preventing fraudulent transactions or unauthorized access.
Legal Compliance: Meeting regulatory requirements and resolving disputes.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings, but disabling cookies may affect functionality.

How We Share Your Information

We do not sell your personal information. However, we may share it with:

Service Providers: Payment processors, shipping carriers, and IT support teams.
Marketing & Advertising Partners: To improve our advertising and recommendations.
Legal Authorities: If required by law or to protect our rights.

Third-Party Websites & Links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies, and we encourage you to review them separately.

Children’s Privacy

Our Services are not intended for children under 16. If you believe a child has provided personal information, please contact us to request its removal.

Data Security & Retention

We take appropriate security measures to protect your information. However, no system is completely secure. We retain data only as long as necessary for our business needs or legal obligations.

Your Privacy Rights

Depending on your location, you may have the right to:

Access: Request a copy of your personal data.
Correction: Update inaccurate information.
Deletion: Request data removal, subject to legal obligations.
Withdraw Consent: Opt out of marketing communications.

To exercise these rights, contact us at the details below.

Contact Us

If you have any questions about this Privacy Policy, please reach out to us:

📧 Email: zorvelavibe@gmail.com

📍 Address: Dhrangadhra, Surendranagar, 363310, Gujarat, India

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