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Cancellation and Refund Policy

Last Updated: 11-02-2025

At Zorvelia, we strive to provide the best shopping experience for our customers. If you wish to cancel an order or request a refund, please review our policy below.

1. Order Cancellation

  • Orders can be canceled before they are shipped. Once shipped, the order cannot be canceled.
  • To cancel an order, contact us immediately at zorvelavibe@gmail.com  with your order details.
  • If the cancellation request is approved, the refund will be processed within 5-7 business days.

2. Return and Refund Eligibility

We accept returns and refunds under the following conditions:

  • The product must be unused, unworn, and in its original packaging.
  • Return requests must be made within 2 days from the delivery date.
  • Certain items, such as sale items, gift cards, or customized products, may not be eligible for return.

3. How to Initiate a Return

To request a return:

  1. Contact us at zorvelavibe@gmail.com  with your order number and reason for return.
  2. Our team will review your request and provide return shipping details.
  3. The customer is responsible for return shipping costs unless the item received is damaged or incorrect.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 7-10 business days.
  • Shipping fees and COD charges (if applicable) are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or incorrect product:

  • Notify us within 48 hours of delivery with clear photos of the product and packaging.
  • We will arrange a replacement or issue a full refund, depending on availability.

6. Late or Missing Refunds

  • If you haven’t received a refund yet, check with your bank or payment provider, as processing times may vary.
  • If you still need assistance, contact us at zorvelavibe@gmail.com

7. Contact Information

📍 Address: Dhrangadhra, Surendranagar, 363310, Gujarat, India

📧 Email: zorvelavibe@gmail.com

We reserve the right to update or modify this policy at any time without prior notice.